Governor Hochul Signs Legislation Targeting Unfair Ticketing Practices in Live Events Industry

Governor Kathy Hochul today signed legislation (S.9461/A.10500) targeting unfair and anti-consumer ticketing practices in the live events industry. The bill will increase transparency for consumers buying tickets to live events by prohibiting hidden fees. Additionally, the bill will expand penalties for the use of scalping robots and ticket-purchasing software, ban the sale of free tickets, and prohibit delivery charges on tickets delivered electronically or printed at home.

“Live entertainment has long been a vital sector of our economy, and as consumers and the industry recover from the pandemic, it’s important that we make the ticket buying experience easier and more seamless” , Governor Hochul said. “This bill will expand penalties for malicious ticketing practices that have made live events inaccessible to New Yorkers for far too long. Today, we are taking an important step to ensure that every New Yorker has a fair opportunity to enjoy the unique artistic and cultural experiences that our state has to offer.”

This bill expands and updates New York’s “Ticketing Law” by incorporating policy recommendations from a 2020-21 legislative inquiry into the state’s live event ticketing industry in because of concerns about potentially unfair, deceptive and anti-consumer practices occurring in the primary and secondary markets. .

The bill will increase civil penalties for using ticket purchasing software and require ticket sellers and resellers to clearly and prominently disclose the total cost of a ticket. In addition, the bill will prohibit delivery charges on print-at-home tickets and ban the sale of tickets originally distributed free of charge.

State Senator James Skoufis said: “While there is still work to be done to ensure the live event ticketing industry is fully accountable to its customers, I am proud of the work we have done this year to eliminate hidden fees , guaranteeing all-inclusive prices, combating bots and several other measures to inject some honesty into the ticket buying process.The rules of the game for ticket retailers were established before the Internet even exists – a fact that has become overwhelmingly clear as mega ticket sellers have used these rules to rip off consumers in the wake of COVID cancellations – and New York is leading the way for nationwide reforms. signing this important piece of legislation and helping to keep more money in consumers’ pockets.

Assemblyman Daniel J. O’Donnell said: “New York is the epicenter of the entertainment world, and ensuring artists, performers and venues can reach fans and sell tickets is critical to their success. I’m very proud of this legislation, which creates fair conditions for everyone in the industry, adds important new consumer protections, and ensures that fans and spectators have access to tickets for all the events they want to see. I thank Governor Hochul for having signed this bill and everyone who helped shape this important legislation shows big and small, and from theater to music to sports and more, this legislation keeps events live in New York thriving and ready to step back into the spotlight.”